My specialty is exceptional customer support
I’m an accomplished professional with 15 years of experience maximizing customer satisfaction through exceptional customer service. I possess a breadth of knowledge and expertise that will allow me to contribute toward your success.
My background lies in successfully building strong customer relationships for a variety of industries – from SaaS start-ups
to established corporations and everything in between.
The following achievements demonstrate my qualification for this position:
â€¢ Raised a failing customer service rating on Zendesk from 72% to 96% in less than 4 months.
â€¢ Named one of the top 10 customer service specialists for 3 consecutive years in a department of 100 agents.
â€¢ Drive staff training and development to boost productivity and enhance team performance.
Thank you for your consideration, and I look forward to speaking with you soon.