Manager Customer Care Edu Heroic

Hello Murray,
I am a seasoned business professional with nineteen years experience (14 years in my home-based office) in project management, resource management and customer service. Looking over the Heroic website, I can see where my strengths and experience would be a seamless fit.
At my current contract position at Ditec solutions I created a customer service employment test and hired a successful employee from Manila. For Ditec I’ve also created technical video tutorials to help customers, based on needs I uncovered through direct customer interaction.
At Bluedog Design, I worked remotely managing multiple project teams that spanned coast to coast. Having worked for, and owned a start-up, I have succeeded in developing and implementing workflow systems, company-wide communication hubs and process guidelines.
I welcome an interview to qualify any questions you may have, and to better understand where I can apply my skills and experience to be a best in class performer in the role of Manager, Customer Experience and Education at Heroic.
Thank you for your time and consideration,
Cristin Frank
419 Sagewood Terrace
Williamsville, NY 14221
716.250.9034
Skype @cristinfrank

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