Go Active Lifestyles

Tuesday, April 10, 2018

Matthew Tremolada
Go Active Lifestyles

Hello Matthew,

I am applying to the Operations Manager position posted on Hire My Mom. The position would be a very nice fit because my first position from Hire My Mom became very similar with Black Spectacles, LLC.

My experience with Black Spectacles, LLC has been one of the most gratifying in my work career. I began as a Virtual Assistant to the founder/owner and this position grew to a full-time Operations Manager with the company. I was the first person hired and helped grow the business for three years. Marc (Teer, founder/owner) would describe my work as the “heart and soul” of Black Spectacles.

The customer service portion of this job kept me “on call” 24/7 and I did respond to customer needs on weekends and evenings as necessary, primarily using Zendesk. We also used Slack as a team, which I found to be a terrific tool. Trello was used as we began projects and building internal tracking systems from the Excel spreadsheets we initially started with. MailChimp was our first platform for marketing automations and I used that until we hired a marketing person who took it over and moved us to ActiveCampaign.

Initially, I spent a lot of time tracking customers, revenue, sales and monthly projections in Excel. I also was in charge of shipping free T-shirts to survey respondents and managing that list in Excel. There were many other tasks I handled as well and would be happy to discuss with you if given the opportunity.

On a final note, I am a very active person with a focus on health and wellness, having added Crossfit classes to my weekly routine in 2017.

I hope to have the chance to speak further about the position and how it can be a mutual fit for Go Active Lifestyles and me.

Sincerely,

Autumn Burns

(630) 248-1496
Autumnhb@gmail.com

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