Cook_Quality Assurance Supervisor

October 5, 2017

Ms. Kristina Serrato,

With the utmost enthusiasm, I would like to express my interest in the Quality Assurance Supervisor position with SMART Apartment Data. In a fast-paced, client-oriented industry, I understand the need for an individual who is able to communicate, can eagerly immerse themselves, and can hit the ground running. My experience in agile environment, background in quality, and drive for continuous improvement make me the ideal fit!

I am well versed in managing requirements and procedures. I was a key player in the successful implementation of a$2M upgrade in planning systems within nine months and a transition to an e-file system that resulted in a 75% reduction in man hours to locate documentation. I worked with cross functional teams to establish requirements, managed scope, tested software, trained users, and modified affected procedures. Once the new systems were in place, I provided ongoing support through audits, report analysis, and training. I understand the importance of delivering quality products to the customer.

I possess the analytical and methodical insight necessary to succeed as the QA Supervisor, but my strongest asset is building team rapport and strong relationships. I strike the optimal balance between technical proficiency and the ability to communicate across all levels of an organization. I thrive in a team-based environment, but am extremely effective as an independent contributor. I have had to learn how to quickly adapt and have achieved immediate results.

I am excited for the opportunity to learn more about SMART Apartment Data and the position. I am confident that I would be an excellent addition to the team. My resume is enclosed. I look forward to meeting and sharing more of what I can offer.


Anna Cheung Cook

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